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Payment policy

By using our website to purchase products, you agree to the terms of this Shipping Policy, which may be amended from time to time.

  1. Payment methods
  • You can pay for your order in the following ways: (i) pay online (by credit card, debit card, or e-wallet(s) on our website), (ii) payment on receipt, or (iii) bank payment. Specifically:
  1. Online payment : On the website, we use payment gateway and e-wallet VTC Pay for online payment. You can pay by credit or debit card through VTC Pay payment gateway, or pay via VTC Pay's e-wallet or other e-wallets. Detailed instructions on how to pay online are provided at each checkout step during your online payment.
  1. Payment on delivery (COD) : You will pay directly to the delivery staff when receiving the goods. This payment method is only applicable for orders with a value of less than 30 million VND .
  • Bank payment : (Only applicable to corporate customers we accept for debit) After receiving the goods, the customer will pay by transfer to the bank account of SIBVN according to the following information. following news:
  • Account number: 1191 0000 382 711
  • Account name: TU VAN SIB VIET NAM CO., LTD
  • Bank name: Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) – Nam Ky Khoi Nghia Branch

In case another customer (not in the list of corporate customers that is accepted for payment after receiving the goods) chooses the form of bank payment, the order will not be processed. These customers can change to the payment methods mentioned in 1.1.(i) and 1.1.(ii) above.

  • Unless we provide and advise otherwise, you are not required to pay any deposit for your order.
  1. Guaranteed payment

All customer information when making transactions on our website via credit or debit card is protected by data encryption. In addition, you need to note a few points when making online payments:

  • Never lend your credit or debit card to others to make payments on our website. In the event of any unintended transaction, please immediately notify us so that we can promptly assist.
  • Regularly check credit and debit cards to make sure all transactions are under control.